Is this a new drive that has replaced an old one, If so it needs formatting, if the software he has, has'nt done this for some reason, could he not install it as a 2nd drive to his old one(meaning he has to put his old drive back in), boot up and then format the new drive from within windows? He could then put his new drive in place and install windows on it(I know this is long winded but the old drive should at least boot up and allow formatting of his new drive). I know this won't help, but it always pays to have things like bootup floppies that give access to cd-rom drives and has the facility to format disks also.But if your friend has too many probs it could be he has picked up a dodgy disk and should take it back and get a replacement....TT
Thanks Terminator. He had to replace HD as the old one, in his words, died! The software with the new HD seemed to format the disk...it was the reloading of Windows XP that created the problem. Perhaps a boot-up floppy might be the answer as you suggest. We'll check further. Thanks.