Registry problem with DVD drive

  PyrusBoy 07:10 23 Apr 2010
Locked

I am unable to use my DVD drive, when I look into properties it reads " Windows can not start this hardware device because its configuration information in registry is incomplete or damaged (Code 19) "
It says drive installed is up to date also.
I am work Vista.
How can I repair this and get it working again?
Simple please Im no Techie.
Any help please

  Fruit Bat /\0/\ 10:29 23 Apr 2010

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41
Try this if the optical drives are not appearing in My Computer or Device Manager.
(This is sometimes caused by the removal of Roxio or other writing software.)

click here
Download XP_CD-DVD-Fix.zip and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect.
This utility is only intended for Windows® XP, but also appears to work for Vista and Windows 7.
You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

Similar fixes
click here works for vista or XP
click here

or manual fix
Run regedit and navigate to registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}.
Highlight it and in the right pane, find the Upperfilters and Lowerfilters values.
Highlight each one in turn, right click and delete them.
Close regedit and restart the computer.
If in doubt make a restore point before making changes.

  PyrusBoy 11:31 23 Apr 2010

Did the manual way as instructed, it now works a treat. So many thanks for your help, not quite so many grey hairs now.
Again Thank you very much.

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