registry cannot be updated

  aboutit 15:14 28 Apr 2008

My cousin has encountered a problem with her computer. She tried to update AVG and now when she starts her computer she gets the message windows cannot update the registry and is closing down. Can anyone help Thankyou

  GaT7 15:36 28 Apr 2008

Tell her to press F8 when the PC's booting up, then choose 'Last Known Good Hardware Configuration' (click here).

If that doesn't help, she needs to boot into Safe mode & do a System Restore (SR) to a point before the update.

If it won't boot into Safe mode, do a SR at the command propmt click here (also see click here). G

  birdface 15:36 28 Apr 2008

Try safe mode and if it works do a system restore to a date before he updated AVG.

  GaT7 15:44 28 Apr 2008

Actually, SKIP the first step I mentioned! That's to do with hardware problems. G

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