had a prob on mates pc, he got this sony mp3 player, and needs either realone player or the sony software to download mp3s to his mp3 player.realone play was working fine. but he though he'd give sony's own play a go. it didn't work right so he uninstalled it. but then realplayer stopped working.so he unistalled real player and now can't install it again. when he goes to the install setup for realone player he gets this message..."RichFX fatal errordntime.cpp(54) : assertion ptm!=NULL failed"If anyone knows what the prob is that'd be great.i've cleared all the real player and the sony keys from registry. but it still not working. ThanksNas
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