re- scanner is not found (help

  Artylady 14:13 02 Jun 2003
Locked

Hi,
All of a sudden when l want to use my scanner am getting a error message saying it can't be found, even though its on screen and light is on. Plugs are all in, can you help as need to use .
Jill

  OK Computer 14:25 02 Jun 2003

Try re-installing your scanner software. This can often solve the problem.

  Stuartli 16:42 02 Jun 2003

Try opening Device Manager (My Computer>Properties>Device Manager).

Highlight your Scanner (from Imaging Device after clicking on the + sign). There may be a yellow ? mark which will indicate a problem.

Click on Properties and you should see two tabs; one will reveal if the device is working properly and the second will indicate driver status and provide the means to upgrade the driver if required.

  777 18:19 02 Jun 2003

Same thing happens to our epson perfection 1250 scanner with Win 2K - sometimes happens if computer has been on a long time. Generally shutting down and restarting solves the problem.Have searched for this with epson site but can't get an answer.

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