To all who have kindly responded to my previous posting,thank you & please forgive my lack of precision, I'm new to this.
In one of the previous responses to the above named problem, the message said that I could obtain the solution by using the 'link' provided in response. This was a blue 'Click Here' link at the end of the text.
When putting my curser arrow over it, it turned into a 'Pointing Finger'. When I clicked on it, it then changed into a revolving hourglass, suggesting that it was trying to make the connection, but it never does. I have tried leaving it revolving for more than 30 minutes but it never connects.