After being subject to the scam by optimiser man using team viewer, I have lost "all progammes". There are some items there but most are empty and no Office and no system tools. The "all programmes" is there when I log in as administrator in safe mode. The PC is XP Home SP3. Is anybody able to suggest a way or a tool to fix this? I have tried all sorts with msconfig to no avail.
Go to My Computer and open up your system drive by Right Clicking and select EXPLORE, not open, have a look at te tree and if you see a program just above the drive that you do not reconise, that is the program causing the problem. Try going direct to (i.e.) my folders to see if your files are intact, if so you need to break the link between the the malware and system drive.
Without knowing more, I cannot advise further, however you could try disabling the start up option for that program in MSconfig.
OPTION 1 - Repair XP by replacing corrupt files
in the run box, press enter and let system file checker find and replace missing / corrupt file in windows and explorer.This will take awhile to complete and you may be asked for the CD to be in the drive if windows is not preinstalled on the hard drive.
Thank you to all for your suggestions. Scannow does not work. System Restore does not go back before the event. I cannot find any corrupt/wrong files in msconfig. Also I cannot find any malware/virus. Search and indexing and control panel had been disabled, but I have switched control panel back on. I am using a new user account but my PC is "sick", though I can use IE and mail. So I am saving up for a new PC. (This one is Packard Bell from 2002).
Just go to C:\ProgramData\Microsoft\Windows\Start Menu\Programs folder and move all of these items out of that folder into a temporary folder on your desktop and your start menu will populate with the default entries. Then move them back and your good to go!
"Run" has gone from my start menu as well. It is on my new user account. However run does not find the C:\ProgramData\Microsoft\Windows\Start Menu\Programs folder. I have searched through all the start menu files and all are empty. I think that the optimiser "salesman" must have deleted them before I disconnected him. There semms to be no way of retrieving them.
I get the box saying "The operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator"
I can use run in safe mode as administrator and on my new user account. Both the broken account and the new one are in administrator group. I presume I can load from a stick, but I do not have one to test it.
This thread is now locked and can not be replied to.