Quick Restore Problem

  Citrws 21:14 23 Sep 2004

I have a Compaq Presario Lap top which was invaded by a virus which attacked the basic loading system.

After the virus was removed in order to start from scratch I inserted the Quick Restore CD and on start up it reported "WORKING" but after waiting several minutes nothing happened.

I then resorted to loading the Start Up Menu.

This appeared more satisfactory because it loaded:-
Windows KEYB.SYS

It then asked to overide Standard IOS and when I pressed Enter I received the error report:-
While initializing device SHELL, cannot find and load FILE KRNL386.EXE. System Halted

Any help would be appreciated

  VoG II 21:19 23 Sep 2004

Is this Windows 98? click here

  VoG II 22:35 27 Sep 2004

Many thanks for the suggested solution to my problem. I have worked through all the relevant parts but unfortunately the problem still exists.


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