PSAPI.DLL error message after IE7 upgrade

  peters56 06:52 06 Dec 2006
Locked

Message is
Procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL - also sound card not being recognised after IE upgrade.

  brundle 07:31 06 Dec 2006

The tip relates to IE7 beta but the fix is the same
click here

Sound card issue - reinstall drivers from CD or download and install drivers from the net - Everest will tell you what hardware and where to look.
click here

  anskyber 08:03 06 Dec 2006

BT and some NTL or Blueyonder broadband users have experienced error message like "SmartBridge Alerts:-Alert BT Help Notifier.exe (or MotiveSB.exe for NTL or IST for Blueyonder) Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL"

This relates to the BT ( NTL, Blueyonder) desktop helper. The simplest way to deal with it is to uninstall it if you do not use it or take it out of your start up list. The program name will be something like Motive Communications or Motive SB.

Alternatively, 1. Navigate to the installation location for SmartBridge via My Computer (\Program Files\Alert BT Help Notifier.exe (or Motive SBexe. for NTL or IST\SmartBridge for Blueyonder)
2. Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
3. Reboot the system

The program will find the new PSAPI.DLL in the \Windows\System32 directory and function normally.

To disable a start up program click here
Or, if you have Spybot Search and Destroy use their start up control tool.

  peters56 08:26 06 Dec 2006

Picked up your response re naming file. Worked fine. Thanks.

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