Problems with Wireless Printer

  SueK 12:19 27 May 2008
Locked

I am having problems connecting my wireless printer (Lexmark X4550) to my Dell Vostron 1500 laptop. I am running Vista. I have been able to connect it to my husband (XP) and daughter's (Vista) laptop, but it won't print from mine. I have done everything the same as the other two connections. I think it is the printer port. It does not recognise the same port as the other two laptops. Help!

  brundle 15:05 27 May 2008

Are you running the installer as administrator?
Have any other printers been set up on your laptop?

  SueK 15:07 27 May 2008

There are no other printers linked to this laptop. I don't know if I am installing as an administrator. I just put the disc in and following the on screen instructions. I did the same on my daughters and it worked.

  brundle 15:53 27 May 2008

Vista seems to have unique problems on every system it appears...

OK, put the CD in, hold the Shift key down to stop it auto-running. Now right click the CD in Computer to explore it. Look for a file called Autorun.exe or Setup.exe (they may not have the extension if you don't have that option enabled). Right click the file and select Run As Administrator.

  SueK 15:58 27 May 2008

Thanks, just at work at the moment. Will try when I get home and let you know how I get on. Thanks for your help. I wasted my bank holiday yesterday installing and uninstalling!

  SueK 20:04 27 May 2008

Tried this but it still doesn't work. I am sure it is the port, it doesn't have the option that the other two laptops are clicked on.

  brundle 22:48 27 May 2008

Which port shows up on the other machines? Is it a USB one or a port related to the wireless connection?

  SueK 09:36 28 May 2008

Its a port relating to the wireless printer. My computer is using a usb port (says something like Virtual USB port for.....)

  brundle 17:56 28 May 2008

Are these drivers more up to date than the ones on the CD?

click here=

What version of Vista on the two laptops - are they the same?

  SueK 20:28 28 May 2008

How do I check the drivers that were on the cd? Husband laptop has xp, daughters has vista premium and mine is vista basic

  brundle 21:46 28 May 2008

On the XP machine, download this click here, run it, click on Devices, click on Printers, select the Lexmark, it ought show the version number of the driver.

I can't say for sure if that software will work on Vista but you can try it (it's a bit out of date)

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