Problems with IE and Firefox

  E. Smith 21:25 15 Aug 2008

My daughters computer developed a problem two days ago. IE starts but dispalys "the wesite cannot be found" for all websites including the Broadband router. There is a good internet connection with e-mail and msn working. If I ping a site such as BBC then I get a response.

I have installed Firefox from a disk and this also cannot see any website.

I am running Norton 360 and spyware doctor and neither has reported any problems

Any ideas?

  woodchip 21:30 15 Aug 2008

Things that can stop them displaying, Firewall try turning it off. It may be the Windows Firewall, or it could be a web address in the Hosts file on your computer also check all settings in the Browser security. Teatimer part of Spybot Spyware remover may do it

  octal 22:42 15 Aug 2008

Try rebooting the router.

  Pepper9 23:05 15 Aug 2008

I am having the exact same problem - still trying to work out why.

Could it be a Java Runtime environment problem? When I check in my temporary internet files (Tools - Internet options - browsing history - settings) Java R E showsas being installed but with no size and with a yellow shield next to it.
I have tried to reinstall Java and it says it has successfully done so but the temp internet folder says no size still.

  rdave13 23:19 15 Aug 2008

If you think it's a Java fault then it could be a firewall issue or corrupt Java. Try removing all Java SE in add/remove then reboot. Install latest; click here ; if no joy then it must be firewall settings.

  E. Smith 00:12 16 Aug 2008

I will try removing Java RE tomorrow. I do not think it is a router problem as I have three other machines running on the LAN and they all accesss the internet through IE and Firefox with no problem.

  rdave13 00:26 16 Aug 2008

Java RE and Java SE. Always used the standard edition. Don't know the difference as can't be bothered to find out as it's only a tool.
click here

  Pepper9 10:28 16 Aug 2008

Have removed Java this morning and will try today to see what happens.

  Pepper9 10:42 16 Aug 2008

Tried your link to download Java but got an error message saying it couldn't find the right files.

  E. Smith 11:20 16 Aug 2008

I removed Java SE and rebooted but the problem was still there.

I turned off the Win XP firewall and again the problem was still there.

I tried to get into Norton 360 and turn off that firewall but could not get access to Norton 360. I then tried to uninstall Norton 360 and was told that I could not as Norton 360 was updating. I tried again in an hour and got the same message. I disconnected all network and wireless internet connections and found I could uninstall Norton 360. Reboot and problem solved.

I have now installed Bullguard and I think I have finally had my fill of Norton products they are too complicated

Thanks for all the suggestions

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