Hello, my friend just rang me to say that she can no longer get internet access with via her user account on her vista lapop. The laptop has 2 user accounts the first one is password protected, which is hers, and 2nd one is others...with no password, which is used by her other half, but this one is ok for the internet. Ive gone over system restore with her but it says that it can only go back as far as dec 17th......she says problem started about 10 days ago. Any suggestions pls???