Problems connecting to virgin with belkin router

  t_searle 21:54 24 Oct 2006
Locked

I have been trying to connect to virgin broadband with a new wireless router. Have phoned them up and got all the usual settings but none of this seem to be working. I am connecting to the router fine but the router aint connecting to the internet? Has anyone had this problem with virgin before or does anyone have any simple(quite new to this!!)suggestions??

Thanks in advance

  Strawballs 00:27 25 Oct 2006

Is a modem/router or just a router?

  Aargh 10:47 25 Oct 2006

Which Belkin is it? Open your router configuration page at click here

Does your router show a connection (green lights or connected at the router configuration page) or can you just not open any pages?

Open the internet/wan tab and enter your virgin user name & password exactly.

You should be using PPPoA with all settings assinged by your ISP. Check through with the wizard.

PS; How have you connected to post this?

  t_searle 11:44 25 Oct 2006

yes its a wireless modem/router, using all the ppp0a and stuff, its just staying red saying no connection. Habe went on virgin website and double checked all passwords etc but still no connection. Dont have the model no of the router off hand but will past it up later on
thanks again

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