Problem with Word 2007 crashing

  hssutton 20:32 01 Feb 2012
Locked

I was writing a letter in Word 2007 including some copied and pasted text, on going to "Save As" Word crashed. I tried this several times, each time resulting in Word crashing. I eventually copied the text and pasted into Wordpad from where I was able to save.

With this completed I reopened Word 2007 which then behaved perfectly, but On closing down word I then found that I had lost the ability to Drag 'n Drop, a method I use a lot with my photography. Any suggestions as to what was the problem with Word 2007 and also how to regain Drag 'n Drop

  Woolwell 21:04 01 Feb 2012

Suggest you run MS Office diagnostics. Available 2 ways:

  1. through Word - Click on office button and then word options and then resources.

  2. All programs - Microsoft Office - Microsoft Office Tools.

  hssutton 21:39 01 Feb 2012

Woolwell¬ This came up automatically after several crashes, but I cancelled it as I wanted the letter printing off rather urgently. Will run Diagnostics shortly.

I've managed to repair Drag and drop after spending some time searching the Web, this appears to be a not uncommon problem with W7. Must apologise for not mentioning W7 in my OP. I picked up on one suggested solution which worked, though I've no idea why. This was Ctrl-Alt-Del followed by Esc. Drag and drop is now working ok.

  hssutton 21:54 01 Feb 2012

Have run Diagnostics This problem was found "The Setup Diagnostic repaired problems with your installation of Microsoft Office. Your Microsoft Office programs should now function correctly."

  Woolwell 22:04 01 Feb 2012

Sounds good but time will tell.

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