Problem upgrading Ghost 02 to 03

  freaky 11:35 03 Jan 2005

Back in April 04, I purchased and downloaded from Symantec an upgrade to make my 02 version of Norton Ghost the 03 version. No problem, it updated OK.

I recently purchased a new PC and installed Ghost 02 on it. I then applied the above upgrade.

It went through the process fine until almost the end, I then received the following message: -

'Error 1721 - There is a problem with this Windows Installer. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action (2) Location (3) Command (4)'

I then had to abort the upgrade.

I spent ages on the Symantec website, but could not find any reference to this problem, and could find no way to email them.

When I applied this upgrade on my old computer, it had XP Home with SP(1).

My new computer has XP Home with SP(2).

XP Home SP(1) has the 0.20 Microsoft Installer Programme, whereas SP (2) has version 0.30.

I have checked the Microsoft Knowledge Base for Error 1721 and it shows the same as stated above.

I am wondering if the cause of the upgrade not working is due to the 0.30 version of Microsoft Installer.

Anybody got an idea please?

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