My friend has been running AVG until recently with no problems. But when she tried to update it to the latest version the update failed. She then tried to install the new version but that failed also. She tried to uninstall AVG but got a message saying that application could not run. However each time she starts her computer a message states that AVG cannot run. She has tried to uninstall AVG using ccleaner, but that doesnt work either.
Can anyone suggest how to resolve this problem please.
Thanks all for your very prompt responses to my question. I will not be seeing my friend until Wednesday, so I will not be able to see if any of your suggestions solve the problem. However could I please ask Buteman how do I access quick start and then how do I find out if AVG is running ?
Or ,Start,Run,Type in, msconfig then ok,Go to Start up top right hand side.Any programs on there starting with AVG untick them,Then press apply,When you restart computer a box will appear click the little box on left hand side and press ok.
Even after uninstalling AVG you'll find umpteen files with 'Search' and you'll have the devil's own job getting rid of all those. But persevere and you'll eventually get rid of it! Whether they'll let you reinstall at a later date I can't say.
Thanks again for responding. As I said I won't be able to 'have a go' at this until tomorrow. There is no AVG icon in the bar next to the clock, but every time on startup a message appears saying 'Could not initialise AVG Anti Virus -Application Cannot Run.' And as Elderslie quite rightly says I did notice on 'search' about a dozen AVG files even though I had tried to uninstall it. I will try again to uninstall it in safe mode and then delete any files remaining in 'search' and hope it works. Thanks again for your help.
I tried to uninstall AVG in safe mode but it failed again. In 'search' I found about 40 files relating to AVG. If I manually delete them in 'search' is it possible that this would remove AVG completely (hopefully), or could it make the problem worse. I would much appreciate any thoughts anyone may have.
Well it's unlikely to make things worse, I'd be tempted to delete all the files you mentioned then run a registry cleaner click here . Then either try to install AVG again or forget it and use avast! click here , Antivir click here or maybe Comodo click here . Comodo is a bit of an outsider, still a beta and not ICSA or VirusBulletin rated, I've been testing it for some time and it works very nicely.