Problem with starting my laptop

  Stiperstones 17:30 25 Mar 2006


I have a decent laptop (Medion,running on a Pentium 4 and XP Home) which worked great until recently. I now start it up and it runs through the usual process for 1st 20 seconds then the dreaded blue screen which starts with - "There is a problem..." with lots more text on it, which I can't read as it dissappears in less than 3 seconds! Then it commences the Memory Test which I let it run thro'. Finally I am given the usual 4 options (i) Start Normally (which just repeats the above process) (ii) Safe Mode which then gives me the Windows login screen but is so large I can only see the 4-coloured logo and can't move around anywhere else eve though I can seee the mouse. At this point I can only do a controlled shutdown with the on-off key! The other 2 options Safe Mode with Networking / with Command Prompt I haven't a clue about. I've tried the Last known good configuration - but to no avail. I have the Medion 'Product Recovery CD-Rom' but if I use this won;t I ose all data / drivers? Can anyone help me please? Mike

  AndySD 17:35 25 Mar 2006

click here How to start the System Restore tool at a command prompt in Windows XP

  Stiperstones 17:50 25 Mar 2006

Thanks, but no good. Pressing F8 (as mentioned on the Microsoft website) achieves nothing other than the large startup screen I mentioned - so I can't logon thro' that method. If I select the option Safe Mode with Command Prompt I get the same large screen as detailed above.

  Stiperstones 17:55 25 Mar 2006

The microsoft website tells you to logon - I wish I could but I can't (the big screen??). Ideas anyone? Mike

  VoG II 17:57 25 Mar 2006

Start in Safe Mode with Command Prompt.

At the > prompt type


and press the Enter key. That should start System Restore.

  AndySD 17:57 25 Mar 2006

On the large Start the Run then type in cmd and click OK (can you type into the command prompt box now)

  Stiperstones 18:10 25 Mar 2006

Thanks for your feedback - it may sound daft but I can't access the command prompt - I'm never given the option (other than 'Safe Mode in Command Prompt' which leads me to the big screen where I can't see/do anything). So the question now is - any suggestions on other ways on how to access the command prompt as the computer goes through its start up procedures?


  Stiperstones 18:11 25 Mar 2006

If I press F2 I can get the BIOS Utility screen up - is that any help to me? Mike

  AndySD 07:46 26 Mar 2006


When you boot into safe mode can you right click on the desktop and choose Properties then Advanced and change the resolution?

  Stiperstones 11:47 26 Mar 2006

Many thanks guys. I hooked up another monitor - could then see about 50% of the screen at restart. Then guessed the number of 'tabs' to the Start Menu; Run command and typed in your suggested string for the restore and the rest is history as they say.

My laptop is back in commission and without the usual £60 per hour I'm quoted.

I can't thank you guys enough. Best Regards, Mike.

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