I changed over to BT broadband yesterday and have just set up Outlook with all the BT servers etc. I have no trouble receiving emails which have been sent to me but whenever I try to send one it comes back as undeliverable. Can anyone help. I'm using Office 97 and Windows XP. Had no problems previously with my other ISP.
Are you sure it is trying to send from your new BT account? I can't remember Outlook 97 but in Outlook 2003 there is an Accounts button that you can use to change which account to send from when composing a message.
if it helps;in OE which I use;try this; in Outlook;tools/accounts/mail/properties/servers/ and see if "my server requires authentication" is ticked,which seems to be a requirement of BT; try that and see if you can then send mails
A thought - If you are with BT Broadband but your e-mail address is say ' joe [email protected]' you will not be able to send e-mail via outlook or outlook express - you will only be able to receive. As is the case with me. To send e-mail you will have to go through the tiscali web site / e-mail tab. Or - if you use one of your 'joe [email protected]'addresses you got when you went onto BT Broadband you will then be able to send and receive via outlook or outlook express.