Problem with scanner driver for xp

  fstr 10:11 15 May 2003

i have a black widow 1248 home scanner I installed it perfectly with a download driver from devcom which I then saved to floppy. For some reason I lost direct scan and decided to reinstall. The driver reports that it has installed correctly but no driver in device manager and no programme. I found another driver at with the instruction to install 2000 driver first tried this but after finding and installing various files the installation asks for got the message "the class installer has denied request". Devcom now gone can get a driver for £16 from another site but not sure if even this will work. any ideas why it wont install will be much appreciated.

  woodchip 10:23 15 May 2003

Is it a USB

  mole44 10:46 15 May 2003

i to have a black widow scanner,i think you will find it is a rebadged mustec scanner,go to the mustec site then try the first two letter of your scanner serial number in the different types of there scanners.presto you`ll have your scanner a 9636pp comes out as a scan express 1200p

  fstr 10:58 15 May 2003

woodchip yes it is usb

  woodchip 15:06 15 May 2003

Remove the scanner from Add/Remove then go into Explorer find files and look for black widow, remove any folders and files left behind. Then go to device manager and remove all usb that you can see, reload black widow Software and remove the usb scanner plug, leave the CD in the computer and reboot your computer, Let it find all the USB that as been removed, Then plug your scanner back in, it may ask for driver if it does browse to the CD Driver file on the CD it should then work. You will then Have to reboot

  fstr 16:49 15 May 2003

mole found driver almost worked but had dll file missing did say to try changing regedit product name to windows 2000 so might try that thanks anyway.

  fstr 17:12 15 May 2003

woodchip tried that the class installer still denies thanks anyway

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