Problem with Panda Antivirus

  Ritchbee 23:51 17 Jun 2005
Locked

My sister in law has a problem with un-installing her current version.

This is her message....

The version I am trying to uninstall is Panda Platinum Antivirus 7.0 which is due to expire 19/7/05
The new version I am trying to install is Panda Titanium Antivirus 2005 I have downloaded the Titanium from the internet along with all support documents and it is when I come to install it that I get problems. It runs fine until it asks me to uninstall previous antivirus which I can't do and therefore the installation aborts.


The error message that is coming up is as follows.

"Error extracting support files"

"The system cannot find the file specified"


Have the registry files been corrupted ?.

We tried system restore but the same error just occurs

Any advice would be most welcome.

regards
Brian

  961 10:49 18 Jun 2005

This forum may offer some ideas...

click here

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