Problem with Norton Security

  Rotenone 18:00 04 Mar 2007

I click on the desktop icon to bring up the Norton infomation on the screen but I get the message 'Unable to open the Norton Product.Please re-start your computer,.I do this and it makes no difference. I then go to the Symantec Technical Support Knowledge Base and follow the link'I don't have Zone Alarm Pro on my computer. I then click on 'Download the Norton Removal Tool',up comes the page but that is where it stays with the eggtimer continually 'on'.Can anyone help, please?

  birdface 18:02 04 Mar 2007

click here see if you can use it from here.

  skidzy 18:03 04 Mar 2007

Try the removal tool from here click here

I take it you are going to remove Norton and try a reinstall ?

  Rotenone 20:23 04 Mar 2007

It still doesn't download even when I choose the XP option

  skidzy 20:29 04 Mar 2007

Rotenone have you tried my link...

  Rotenone 20:51 04 Mar 2007

Yes, I tried it .The download went as far as 5 green boxes and then suddenly it went to a Major Geeks page.What do I do next?

  skidzy 21:04 04 Mar 2007

If in the uk,click on France or the nearest location to you.

You should then be prompted,if the download does not here at the top of the page above the advertisement.
This should save to your desktop or maybe your documents.

  birdface 21:38 05 Mar 2007

As a last resort you could try System restore.

  Rotenone 13:43 06 Mar 2007

I have reinstalled Microsoft Office 2003 and everything seems to be fine now. Thank you to everybody for your time and advice.

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