Problem with latest iTunes update

  BryanR 17:05 12 Jul 2007
Locked

Has anyone else had a problem when they updated to the latest version of iTunes?
I downloaded the installation file but when I went to install it came up with an error about the .msi file in the application. Now I don't appear to be able to run the previous version of iTunes, and I can't access any of my music... Over 80GB lost (possibly) and I'm more than a little concerned!
Any help or suggestions appreciated.
thanks
Bryan

  BryanR 17:07 12 Jul 2007

I'm running Windows XP Home on a reasonable machine - the system specs are certainly up to the requirements...
thanks
Bryan

  john bunyan 17:17 12 Jul 2007

Try using Windows explorer to find your library. Usually: My Documents/My Music etc. You should find the tunes there. Suggest you try re installing iTunes again from the download. Also reccomend you have a back up of My Music on DVD or an external hard drive. Good luck.

  john bunyan 17:54 12 Jul 2007

Another suggestion is to use system restore back to before the problem, then back up the tunes before updating iTunes

  BryanR 10:00 13 Jul 2007

Thanks for those suggestions, I'll have a go when I get back to my PC. It's obviously not a major problem with the software, otherwise I expect other users here would have experienced some difficulties.
Must be something to do with my system.
Any other explanations for the install error would be welcome.
thanks
Bryan

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