Can someone please tell me why and how to fix a ipod nano that seems frozen with the apple logo on it.My son got one for Christmas and it froze yesterday when he was downloading some music. The computer did not recognise the fact that it was plugged into it so therefore wouldn't charge. So today we went to the store where we purchased it and explained the problem. They replace it without any problem. As soon as he got home he plugged in followed the on screen instructions to register and then downloaded some tunes. He then disconnected when it said it was safe to do so and the same thing happened.....the thing is frozen and we don't know what to do. I'm afraid I'm learning as I go along here and don't have much knowledge of Ipods. Please can someone help us or my son is going to drive me to drink with the mood he is now in!
Yes tried holding the menu and middle button and the screen went completely blank and when I did it again the apple (in black and white)logo came back on. Still connected to comp and in itunes it said cannot recognise this ipod at the moment or somethng like that.
Sorry about the double post....slapped hand for me!
Thank you for all that info Gandalf. I'll read through it properly and see if I can get to the bottom of this. I've already tried to reset it and I go from a black (off I think) to a grey with apple logo but the itunes isn't recognising it. I'll leave it for an hour or so plugged in to make sure it is charged although I have no battery on screen to tell me. Thanks again most helpful