Problem installing HP Photosmart all-in-one

  Spr 13:41 29 May 2008
Locked

I have downloaded & installed the drivers for my HP Photosmart C2780 All-in-one, from HP web site. but I still have a problem with my printer.

I have (so I thought) un-installed the drivers for it, when I go to use the Installation CD I am told there is
“A newer Version of this software is already installed on your HP Photosmart All-in-One Series Computer”

I have done a search for Photosmart All-in-One but I cannot find the file anywhere on my C:\Drive.

As my Computer is HP Media Center I am reluctant to delete any HP files I have come across.

Is there anyway for me to find this file?

Thank you

  xania 14:46 29 May 2008

Its best to allow the system to do the work for you. But first some questions.

How did you install the newer software? Did you follow the instruction for the new installation - in particular, whether to delete any existing software and whether to attach the hardware first or install the software first?

Also, when you realised this was not working, did you delete the downloaded version using add-remove software?

  Spr 14:51 29 May 2008

I downloaded file and let it installed itself.
Now I cannot find the downloaded file to delete it

  ICF 15:02 29 May 2008

As that the correct model number I can't find it on the HP website?

  ICF 15:07 29 May 2008

An unistall gide from HP site click here

  Spr 15:23 29 May 2008

Below is the site I used. I cannot find anything that refers to HP All-in-one in the Programs.

I have tried the uninstall web site but the problem is still there

C:\Documents and Settings\HP_Administrator\My Documents\HP Photosmart C7200 All-in-One Series -  Product Specifications .mht

  ICF 16:21 29 May 2008

Do a sysytem restore

  Spr 16:38 29 May 2008

System restore was one of the frist thing I tried.

Tried Control Panel uninstall but nothing seems to work.

  xania 15:44 30 May 2008

Please can you confirm the model number of the printer I cannot find C2780 - should that be C7280? click here

  ICF 23:43 30 May 2008

xania said:-
"Please can you confirm the model number of the printer I cannot find C2780 - should that be C7280?"

That's what I said on Thu, 29/05/08@15:02 in my earlier post.

  Spr 11:13 31 May 2008

It is HP C7280, sorry had a very senior moment have to wear my glasses when checking

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