Problem with Googlemail lost login name and password

  old6x 17:17 02 Jan 2012
Locked

I have been on gmail for a three or for years but I suddenly lost my password and very difficult to reply to all the questions gmail want answered, eg 5 Regular contacts, when did I first start gmail, 5 regular email addresses I use and many "deeper" questions. The depth that google have gone to goes beyond normal security. Can anybody please. I'm at my wits end!!

  lotvic 17:42 02 Jan 2012

Can you tell us how/in what circumstances you 'suddenly lost' your password? It may still be on your pc somewhere (though hidden from you) and we might be able to help you recover it.

Most people write down their passwords etc using pen and paper and keep it safe for just this sort of occasion.

What O/S are you using? (XP, Vista, W7)

What email client on your pc? (Outlook Express, Windows Mail etc.)

Or are you using gmail Webmail only? (via your browser Firefox, IE8/9 or other)

  rdave13 17:43 02 Jan 2012

When you created your account with Gmail did you use another mail service so they could send you a verification code should you be in this position? I'm sure it was automatic that you needed to do this.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Alienware 17 R4 2017 review

These brilliant Lego posters show just what children's imaginations are capable of

Mac power user tips and hidden tricks

Comment réinitialiser votre PC, ordinateur portable ou tablette Windows ?