Problem with Fax component in Windows XP Home

  Connaught 12:50 03 Sep 2004

PC Advisor

I have recently installed the WinXP fax facility on both my laptop and Desktop. I used to use Superfax when I had Win 98 OS

My laptop seems to work fine and you follow the dial up etc on the fax monitor. When the fax ‘printer’ is selected on my Desktop however and you follow the process to ‘send’, clicking on the latter does not cause the fax monitor to appear. You cannot hear the modem working although it is fine for my internet dial up. The respective page indicates that faxes have been sent but they have not. I would be very grateful to know how to ensure that the exercise is completed on my desktop.

There is no shortage of capacity on my desktop.

Many thanks


  TOPCAT® 13:02 03 Sep 2004

Here's a troubleshooter page from Microsoft KB on common fax problems with Win XP. Good luck! TC.

click here;en-us;321639&Product=winxp

  TOPCAT® 13:06 03 Sep 2004

This should work!! click here

  Connaught 21:29 05 Sep 2004

Thank you Topcat. I had tried the site and even downloaded the recommended XP upgrade for my Conexant HCF PCI modem.

I tried to install it but every time it registered failure. I had removed the current device etc and started from scratch. Its hopeless and I do not know what the solution is. It seems so protracted to try to make 'human' contact with either Conexant or M/Soft.

Regards Connaught

  Stuartli 10:30 06 Sep 2004

If you go to click here and look up Conexant (also now owns Rockwell if I remember rightly), find your modem and chipset and download the latest driver, you should hopefully cure your problems.

  Stuartli 10:32 06 Sep 2004

Install the driver first and then reboot to allow Windows to Add New Hardware.

Make sure that you select the UK as your country - it's a common error to leave it on the default, which is more often than not the USA.

  Stuartli 10:37 06 Sep 2004

When you installed the fax facility on your systems did you do it from Add/Remove Components?

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