I use a wireless laptop for intenet access in the downstairs of my property. Overnight the laptop stopped being able to access the internet. The laptop no longer recognises the internal modem. (This is large scale separate issue with HP on certain models). I purchased an external Linksys USB Network adapter, with the assistance of their call centre this has been successfully installed. My laptop recognises the network from the hardwired PC upstairs and posts an excellent signal strength. However when trying to access the internet through IE - it says the page cannot be displayed, the call centre were unable to resolve the problem - Any ideas pleased as I'm at wits end !!!!!!!!
I'm no expert but if you mean WEP key then this was also tried, I'm confused as the Laptop seems to be picking up the signal and registering the network name etc but will not allow access. How do I find the security key on the laptop, we tried both secure and unsecure yesterday without success, my only concern yesterday was despite inputting a 10 digit code on the laptop, when i re-entered the screen it had been shortened to 8 - may this have something to do with it (P.S - I can't remember how to access the security code on the laptop - I remember how to set the code etc on the hardwired desktop using router ) Txs
Just to eliminate it as an issue it would be worth changing the wireless channel. Do this from the router's home page via the wired desktop computer. It's possible that a neighbour has installed a wireless network on the same channel.
I don't know if this assists answering the problem - If I enter the wireless network connection status box and click on the support tab, and click repair it changes the address type to Automatic Private address and gives an IP address and subnet mask number (No Gateway number), however when i click on repair it states its failed and requests contact with ISP or network administrator.
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