Its an NTL cable modem, and yes, likely in the 192.168.1.x range though i'm not sure of its address.
(im actually doing this for my mother, who is in the uk. Im currently in canada, so its difficult to keep checking stuff)
We were trying to access the router config pages via wireless. Just to clarify, the wireless connection itself works though - she can access the internet etc. Its just that when she tries to access the config pages, its slow or times out.
I'd have thought that if its a security feature not to be able to config the router wirelessly, how would we be able to access the pages sporadically?
Configuring a router is normally done using a "wired" ethernet connection. If you connect wirelessly and make any changes to the wireless settings, the connection is likely to crash and you could be stuck not knowing which settings have been saved and which haven't.
Having said that, there shouldn't be any reason why the wireless connection cannot at least open the Setup pages.
If I had the problem, I would probably try a "hard reset" of the router back to the factory default settings and then set it up again from scratch. Doing that obviously depends if your Mother feels confident to start again at the beginning.
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