Problem with BBC Radio Player

  PinguJohn 22:13 14 Aug 2006

I like to listen to BBC radio on my computer by logging on to

However, when I click on the 'Launch BBC Radio Player' button, the window that opens shows only a blank page.

The radio player help page states that if this happens try refreshing the page by pressing Ctrl+R, however, when I try this nothing happens. It also states that if refreshing the page does not work then what is called 'the frames-free version' can be used. Fortunately this does work.

What I would like to know is what could possibly be stopping the proper 'frames version' from working.

I am using Windows XP Home SP2 and Internet Explorer 6

  ade.h 22:52 14 Aug 2006

I wouldn't be surprised if the answer lies in the last line of your post. Try adding the BBC domains to the Trusted Zone of IE's options.

  rdave13 22:54 14 Aug 2006

Try updating real player.

  Stuartli 23:04 14 Aug 2006

Have you looked at the BBC's FAQs on its version of Real Player?

click here

  PinguJohn 16:49 15 Aug 2006

Thanks for your replies.

ade.h - sorry, but adding the BBC domains to the Trusted Zone of IE made no difference.

Rdave13 - my real player is fully up to date.

Stuartli - all the BBC's FAQ say is use 'the frames-free' version.

The problem must be the way 'frames' (whatever they are) are set to be displayed on my computer.

Any more help would be apreciated.

  ade.h 17:05 15 Aug 2006

What is the result in other browsers? There are good reasons why I have avoided IE for a long time now (this sort of thing is one of them).

  PinguJohn 08:23 16 Aug 2006

ade.h - I haven't got any other browsers installed to try.

As a matter of interest, it all works fine on my neighbours computer who also uses Windows XP Home SP2 and Internet Explorer 6.

  kdt 11:00 16 Aug 2006

my pc bbc prefers real player vs wmp

  rdave13 11:05 16 Aug 2006

The only thing I can think of is uninstall real player and then reinstall. Doesn't take long and no need to re register.

  PinguJohn 08:38 18 Aug 2006

I have McAfee Internet Security Suite installed.
After contacting them about the problem, I added the BBC site into the Allowed Sites in the Privacy Service and now everything works fine.

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