Problem accessing sites with Blueyonder broadband

  adamdavid 09:47 14 Aug 2003

Since I updated my internet connection to Blueyonder broadband about four months ago, there seem to be certain sites that I can't access.

Any microsoft download site (Windows update, IE update, Office update, etc) and several others, including click here.

So, several questions to ask;
1. Does anyone else have this problem?
2. Why do I/we have this problem?
3. How do I/we solve it?

My theory is that these sites are blocked by the ISP, but I can't for the life of me figure out why.

Anyone know the answers?

  hugh-265156 09:55 14 Aug 2003

might help click here

  Sir Radfordin 09:57 14 Aug 2003

I very much doubt the problem is with Blueyonder as I've never had a problem and have been with them for more than a year.

Do you have any firewall software running?

  hugh-265156 09:59 14 Aug 2003

to ping in xp click start then click run and type cmd and click ok.

then type ping www microsofts address .com and hit enter

  adamdavid 10:03 14 Aug 2003

I'm running ZoneAlarm 3.7.143 as a Firewall, but I've been running ZoneAlarm since before I went to Broadband

  adamdavid 10:23 14 Aug 2003

Just tried pinging some of the sites I've had problems with and, surprise surprise, it told me the site timed out. Tried running a trace and it told me the last site before the connection times out - this means absolutely nothing to me.


  JoeC 10:28 14 Aug 2003

Blueyonder BB for a while now and have no problems accessing sites. Why not give the helpline a call - 0845 number if memory serves me well

  adamdavid 10:50 14 Aug 2003

I've just downloaded and installed BigFix to see if there is a problem with my system, but it is unable to complete it's set up as the sites it needs to access are unavailable.

This thread is now locked and can not be replied to.

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