Probelm logging using a web interface

  jcotton 11:34 27 Oct 2005

Hi all

I work for a school and we want a web interface for problem logging.

1) The program should be intra or internet based
2) Should be able to create a personal knowledge base. So once a problem is solved I can enter the solution into a knowledge base so if the problem occurs again I will be able to search and find the solution
3) Should have secure logins so that only admins can view the problems
4) If possible be able to create reports so for example how many problems occurred on a month to month basis
5) MOST IMPORTANTLY it needs to be easy to use so that students and staff don’t feel afraid to use it

Is there are programs out there that I could use to build a system like this? Or is there any companioes that offer a system like this? Or is there any companies out there that will built a system like this

Any ideas or views would be great

Cheers in advance

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