Hi all, my friend (using XP Home SP2) is having problems with connecting to his Hotmail account since moving from BT to Virgin for his BB connection. (He use to connect via BT Modem...NOT BT Hub)
Every time he tries to connect to Hotmail he gets a series of messages asking him to put in his old BT email address.
To get rid of this we have tried the following:
Looked in Add/Remove for anything BT/British Telecom,.... nothing found.
Looked in Start/Programs ..... nothing found
Looked in Program Files....nothing found
Did a search for BT and British Telecom.... nothing found.
Looked in the Registry 100's/1000's of BT items found.
So, has he got to go through all of these and delete them one at a time or is there an Uninstall program anyone knows of that he can download and run?
Unfortunately my friend has moved to the other end of the country from myself so all advice has to be given via telephone or Skype. So if possible can we keep it as straight forward as possible please.