Printing In IE5.5 SP2 Causes PC Freeze

  Jester2K II 13:04 30 Sep 2003
Locked

Windows 98 SE - 3 weeks old. Not much installed other than Office 2000.

Installed Epson C62 printer - used latest drivers from website.

Printing in Word, Excel, Notepad - fine.

Printing from IE5.5 SP2 causes the system to lock and freeze after the first 4-5 passes of the printer head. NTLWorld DUN Account

No error messages

Mouse and keybaord locked

Printer stops

AVG 6 Installed and updated - clean


Run AdAware and Spybot - clean


Installed Patch from MS something like "Windows Stops Responding When Navigation Buttons pressed with Sounds Enabled" - Not fixed.

Disabled all startups (AV, NTL GEARBOX, STIMON, EPSON STATUS MONITOR etc etc) No diffeence...

Absolutely exasperated.

  MichelleC 14:29 30 Sep 2003

Any yellows in device manager? Also try running system file checker.

In days when I used Epsoms I sometimes had to TOTAL (no remaining files anywhere)uninstall a couple of times before it kickstarted.

  Jester2K II 18:45 30 Sep 2003

Nope no yellows.

Done SFC three times - no change.

  expertec 19:17 30 Sep 2003

Upgrade it to IE6?

  Jester2K II 19:30 30 Sep 2003

Tried this it made no difference. We removed it becuase of the claim by NTL that IE6 is not designed for Windows 98 to help prevent any futher problems with NTL support.

I'll try MichelleC's advise and go for a total reg clean and file sweep then reinstall...

  Mankster 19:32 30 Sep 2003

Definately upgrade to ie6 With latest sp

  Jester2K II 19:33 30 Sep 2003

Tried it with IE6 SP2. Didn't work then rolled back to IE5.5 Sp2 as per above.

  MichelleC 09:16 01 Oct 2003

When it locks can you Ctrl,Alt,Dlt and 'kill' printer prog? Tried running sfc?

  Jester2K II 09:18 01 Oct 2003

As above - "Done SFC three times - no change"

No everything is locked. No disk activity, printer stops, PC stops, everything just freezes... No "Three Fingered Salute" - Ctrl,Alt,Dlt

Just a press of the reset button on the case...

  Jester2K II 14:56 02 Oct 2003

No solution yet but we've nailed it down to this. When printing in ANY application (Word, IE, Outlook etc) if there is an activate Internet connection open then the PC locks.

Else it prints fine. You can even open a page online, then go offline and then it prints ok.

Its going back to the shop.

  Jester2K II 14:56 02 Oct 2003

Cheers everyone.

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