Printer won't work after Windows 8.1 update

  peterleay 12:56 21 Oct 2013
Locked

Since I updated to 8.1 my Lexmark series 5400 won't print. A quick on screen message mentioned something about 'no endpoints'. I checked printer installation and the printer is still ticked as default printer. Then I got message telling me to use 2.0 USB, and not 3.0 USB But this problem has only happened since update. Any ideas?

  northumbria61 13:59 21 Oct 2013

Try reinstalling your Printer Install Lexmark 5400 Series

  chub_tor 14:58 21 Oct 2013
  caccy 15:45 21 Oct 2013

Microsoft have just withdrawn a Windows 8.1 update for "RT". Could this be your problem? Have you tried "rolling back" the update to your previous state?

  chub_tor 16:01 21 Oct 2013

Windows RT 8.1 is a Windows-based operating system that's optimised for thin and light PCs that have extended battery life and are designed for life on the go.

Which means that it does not apply to the majority of Windows 8 machines that have recently upgraded to 8.1 The standard upgrade is still available in the Microsoft store

  peterleay 13:37 23 Oct 2013

Sorted thanks! After spending 20 minutes on the Lexmark chat/helpline they told me it was time for me to buy a new Lexmark printer! So - I uninstalled and re-installed and everything's back to normal. Thanks to everyone who answered. And I hadn't seen the blog.

  sunnystaines 14:18 23 Oct 2013

since updating to w8.1 winows updates keeps wanting to install a hp printer driver update each time i download it its back again on the windows updates as if i had not done anything. hp's own check for updates shows all ok, so hidden the update from ms.

perhaps w8.1 not too printer friendly

  robert.brown.9404362 21:32 18 Jan 2014

Updated drivers are now available e.g. from cannon on the net.

  robert.brown.9404362 21:33 18 Jan 2014

Updated drivers are now available, e.g. from Cannon on the net.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Alienware 17 R4 2017 review

These brilliant Lego posters show just what children's imaginations are capable of

Mac power user tips and hidden tricks

Comment réinitialiser votre PC, ordinateur portable ou tablette Windows ?