Printer setup problem with Epsom R300

  Catastrophe 14:09 20 Jul 2005

After many months faultless use I am experiencing a problem with my Epsom Stylus Photo R300.

On computer 1 I can print the nozzle check without difficulty but it will not print from Word. It gives the error messsage:

Windows cannot print due to problem with the current printer setup. Try one or more of the following:

* Check the printer by printing a test page from Windows. (It will not print from Word).

* Make sure the printer is turned on and online. (Clearly it is).

* Reinstall the printer driver. (Have done).

I tried it out on computer 2 with absolutely no problem. Printed 4.29 MB photos immediately.

Computer 1 is on Win98SE (but it was working perfectly) and Computer 2 is on Win XP Home.

Any ideas please?


  Stuartli 14:19 20 Jul 2005

It might require a different driver with XP.

  Happy Soul 14:31 20 Jul 2005

There are new drivers for the R300 and other software which came with it. click here

  jack 20:06 20 Jul 2005

As advised there are revised drivers for this machine. so give that a go.

How ever I suspect there is also a firmware problem with some versions of the printer.
My machine after about 18 months of faultless service also gave up printing.
I E-Mailed Epson who replied immediately andsuggested all the things previoulsy mentioned on this site.That was June 4th, A Saturday
On Monday the 6th- I was E-mail from another department entirely - who having given a long spiels anout how rarely the machines fail- offered as my machine was out of warranty- to replace it for a token fee of £45. To this I agreed.
Thursday 9th a Telephone call asking if I was still interested. I said yes please- So the guy said pack the machine up sans paper carrier, carts and leads- and he then asked for my Credit card details.
Fri 10th - 9am - Fed Express at the door with a large Epson box and a request for the returning item.
Good old Epson sez me but that also suggests something is oop choock.
That £45 fee - that is what many box shifters charge for overnight delivery isn't it?

  Catastrophe 08:47 21 Jul 2005

Thanks for your input. I removed and reinstalled the driver AGAIN and this time it worked!


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