Printer problem - red missing HP 3420

  Gizmocat 17:49 11 Dec 2006

I have a HP 3420 - about 3 yrs old.

Colour printine looked odd and after print test saw that red colour is missing.

Thought it had run out in cartridge, so have loaded a new one, but still not red ink.

Any ideas??

I have cleaned, double cleaned and calibrated to no avail.

  jack 19:44 11 Dec 2006

This is a bubble jet is it not?
If a cartridge change did not remedy the problem then it is either the printer side contacts need a polish
or install the software[driver] and re install.
take a look at also

click here

  FreeCell 20:04 11 Dec 2006

Jack's link should be click here

  Gizmocat 04:52 12 Dec 2006

Thanks for your reply and link. No luck in the general forums but I have emailed to the tech guys.
It is an inkjet - I am unsure whether it is a software or mechanical problem.
I tried to reinstall printer from the original disc but get an error message saying printed not detected - yet it is working fine apart from missing ink!
Where are the printer side contacts

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