Some friends' printer keeps printing pages of special characters - dipthongs, german O's, French E's etc. The document looks OK in Word but when they print the document does not come out - only the pages of special characters. The only way to stop it is to turn theprinter off.
I thought that it might be a virus and advised them to get some anti-virus software (and keep it updated). They've bought Norton, updated the definition files and run a scan. It didn't find anything.
I'm out of advice for them so I've come to you :-)