PRINTER failed USB support

  pajamahead 16:44 19 Jun 2007

i've tried 2 new printers & i get this message
"Cannot Install This Hardware
There was a problem installing this hardware
USB Printing Support
an error ocurred during the installation of the device
the system cannot find the file specified"
well, its got me stumped !
Windows XP

  Fruit Bat /\0/\ 17:26 19 Jun 2007

Usbprint.sys and Usbmon.dll
are the files required for USB print support.

I suspect they should both be in the windows\system32 folder.

  pj123 17:38 19 Jun 2007

So what are the 2 new printers you have tried to install????

  wee eddie 19:00 19 Jun 2007

Are you installing the Printers Drivers before you plug the printer in or after you have done so?

  pajamahead 15:07 20 Jun 2007

after i have done so

the two new printers are HP DeskjetHP Deskjet D2460 Colour Inkjet Printer (CB611A)


  wee eddie 15:31 20 Jun 2007

but I was under the impression that it was very important to install USB drivers before you plugged in the new piece of equipment.

I think that this may be your problem

That's not much help to you as I don't know the solution, just the possible cause.

  ambra4 15:40 20 Jun 2007

Unplug uSB cable and reinstall driver, the HP software will tell you when to install usb cable.

  pajamahead 16:28 20 Jun 2007

NO i tried it both ways that would be too simple a solution

i used System Restore
---why didn't someone say & why didn't i think
cheers everyone

  wee eddie 17:49 20 Jun 2007

Sometimes it's defining the problem that causes the biggest problem.

Of course, if you had known the cause of the problem, you wouldn't have had

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