Hi there, back again! Followed instructions via hyperlink and edited the registry successfully, or so I thought! Printed the test page and 1 MSWord page and thought everything ok, then the same error message came up!! Back to square one! Any more ideas please? My printer shows up in control panel - printers but I tried to print web page but error; "Windows cannot connect to the printer. Print Spooler Service is not running" came up. I don't know if this is relevant but I have recently had NTL Broadband installed and the problem has only arisen since then!