Print Error Hpfvls14

  clash33 20:44 07 May 2003
Locked

When printing I get error message Hpfvls14
My printer is HP deskjet 720C
I'm running 98 2nd edition and WORD 2000
If I click ignore print proceeds OK
Any ideas what fault is

Thanks Nic

  AndySD 20:58 07 May 2003

Are you using Jasc Paint Shop Pro 7 or intelipoint?

  clash33 21:03 07 May 2003

I have Paint shop pro 7

  AndySD 21:12 07 May 2003

Ok it seems that this may be the problem. Try either Reinstalling the printer drivers

or if you have the paint shop pro cd

Remove Paint Shop Pro 7 from Add/Remove Programs. Now remove the printer drivers. Reboot and reinstall the printer drivers then Paint Shop Pro 7

  clash33 22:22 07 May 2003

Have removed both programs
re-installed printer driver (latest verson of web site) - still have same error?

  AndySD 23:15 07 May 2003

Are you sure you are not using a microsoft mouse?

  clash33 23:55 07 May 2003

I have a intellimouse and an ms internet keyboard.
Is this the problem?

  AndySD 02:22 08 May 2003

Yes its the intellipoint software for the mouse.

Remove intelipoint from Add/Remove Programs. Now remove the printer drivers. Reboot and reinstall the printer drivers then the intelipoint software

  clash33 22:55 30 May 2003

Have now done total rebuild. All now OK

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