Prevx security

  Jeffersonrex 16:01 20 Oct 2009

This one has stumped all the experts, so I had no chance ! The problem is downloading my annual licence key number from Prevx ( anti-virus package). The company sent me a help box ( if thats the word) to assist with the down load but I cannot download that neither. Something on my computer is blocking both. I have no other security on the site that I know of . so what can it be ? Any suggestions would be most helpful. Thanks

  Sea Urchin 16:10 20 Oct 2009

It would be helpful if you could explain what is happening when you try to download - and detail any messages that are flagged up

  Jeffersonrex 16:26 20 Oct 2009

In the first instance ie unable to download and validate licence. I have pasted the number in the box provided by Prevx and pressed activate. An overriding box appears stating I am not connected to the internet which is obviously untrue. In the 2nd attempt Prevx suplly a password and a route to follow which is fine until the final box which states awaiting connection ( to who or what I havnt a clue)

  Fruit Bat /\0/\ 16:53 20 Oct 2009

What browser are you using? IE8? Firefox? Chrome?

  Jeffersonrex 17:22 20 Oct 2009

Internet explorer

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