Possible virus problem

  Systemaxpc 13:58 05 Sep 2005
Locked

My son's Sony VAIO laptop appears to be infected, access to the Internet displays a message 'page cannot be displayed' no matter what is typed in. Can no longer access Norton Internet security package nor Microsoft AntiSpyware, they will not fire up. Spybot appears to run OK but does not find anything. Running Windows XP sp2, IE v6.

Any ideas?

  AndySD 14:01 05 Sep 2005

Try booting into safe mode and running Norton

1.Start the computer. The computer begins processing a set of instructions known as the Basic Input/Output System (BIOS). What is displayed depends on the BIOS manufacturer. Some computers display a progress bar that refers to the word BIOS, while others may not display any indication that this process is happening.

2. As soon as the BIOS has finished loading, begin tapping the F8 key on your keyboard. Continue to do so until the Windows Advanced Options menu appears.

NOTE: If you begin tapping the F8 key too soon, some computers will generate a "keyboard error" message. Please restart and try again.

3. Using the arrow keys on the keyboard, scroll to and select the Safe mode menu item, and then press Enter.

  Systemaxpc 14:32 05 Sep 2005

Got into SAFE mode OK and managed to run Microsoft AntiSpyware which showed no errors, but Norton will still not fire up.

Any other ideas?

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