Sorry Mat Alan, not explained myself properly the image is a photograph that I took of her screen when it came up, It converted to bitmap when I posted it on here, it pops up all over the screen no matter what application she is using, how do we get rid. Thanks.
If you want us to see the screenshot of her popup you will have to convert the .bmp to a .jpg picture (open it and click on 'Save As' then choose .jpg) then you will have to put on image shack.com or some other site that hosts pictures then you will have to post on here the url link to the picture.
Or you could just describe the popup and tell us what it says.
Sorry did'nt realise you could not view the screenshot, here as jpeg :-file:///C:/Users/Colin/Desktop/Screen%202.jpg In case that does not work, it is divided into 4 quarters and as far as I can remember top right quarter say's something about twitter, another about google search.Thanks.