I have been infected by Police Central e-crime Unit; for anyone who does not know this malicious piece of malware, it hijacks your computer, locks it and demands £100 to unlock it.
Can anyone tell me how to get rid of this evil menace? I started using this method - http://malwaretips.com/Thread-Remove-Police-Central-e-crime-Unit-PCEU-Alert - but can't get beyond early stages. It involves downloading Kaspersky recovery disk (creating it with ImgBurn). When I try to follow instructions: Configure the computer to boot from CD-ROM. Use the Delete or F2 keys, to load the BIOS menu, I don't get the BIOS menu.
I have a Dell Inspiron 620 running Windows 7. Am completely freaked by this and will be eternally grateful to anyone who caan help. I'm afraid my technical expertise is distinctly limited!
Thanks Chronus, and apologies for delay. Have tried using f2 as per your website suggestion but don't get the same Boot Menu as illustrated in the website stages I have been trying to follow. What I do get is Set Boot Priority which gives me the choices of 1st boot through to 6th boot. Also get Hard Disk Drives as option and CD/DVD ROM Drive. Selecting the latter, I get 1st boot [disabled]. This may well be an equivalant of what I'm expecting but I'm too stupid/ignorant to recognise it and know what to do.
Buteman, downloaded Malwarebytes but could not transfer installed program (also did not know how to disable Avast! antivirus when installing/updating). Have therefore transferred the download and installed it on infected computer, obviously not fully updated. It has not worked. Can you suggest what I was doing wrong transferring (I simply transferred the whole Malwarebytes folder)to the memory stick?
lotvik, f8 gets safe mode and f12 gets the same as f2, I think - have tried so many times I'm a little confus ed and I'm trying to reboot as little as possible as if I cock it up and it reboots in normal mode I end up with locked computer and have switch off using the power on button
Am having problems with both Malwarebytes (i discovered how to disable Avast!)and hitmanpro. Despite updating Malwarebytes on laptop, when I transferred it to infected pc I get message saying it's out of date by 9 days. Thought I'd screwed up so repeated whole process, still get the same response.
Hitmanpro says it can't work on infected computer because there is no internet connection.
Any ideas my friends? (Am running full scan with Malwarebytes - no idea how long that will take, previously only did the quick scan - will obviously report back on results when it's done)