please help,i can't connect wirelessly

  habs 07:26 27 Jul 2010
Locked

hi everyone

please i need your help.
my friend asked me for help connecting his laptop wirelessly.

my laptop and my desktop works perfectly well,connecting wirelessly with no problem.

but my friend's laptop cannot connect to other laptop or computer wireless.everytimes i tried to choose wireless connection network,an error comeup:

choose a wireless network:
windows cannot configure this wireless connection

If you enabled another program to manage this wireless connection,use that program.

If you want windows to configure this wireless connection start the (wireless zero configuration) WZC service.for information about starting wzc service,see article 871122,in the microsoft knowledge base on the microsoft.com website.

i followed everything from microsoft website:article 871122,nothing worked at all.

my friend's laptop using:
windows xp home premium
windows update,is up to date
graphic card up to date

i hope to hear from you,very soon,to solve my friend's laptop problem please.

thank you in advance

My kindest regard
habs

  onthelimit 08:40 27 Jul 2010

The most likely thing is that there is a third party wireless management program on the machine which conflicts with WZC. Have a look in All Programs, and if there is one, disable it then try again.

  Graham. 22:47 27 Jul 2010

If it is a company laptop, it may be locked to the company Network.

  FRANKMAC 23:05 27 Jul 2010

How does your friend normally connect to the internet ?

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