please help with windows update

  bibo1465 00:59 27 Feb 2005
Locked

hi everyone
Please i need your help. Today Saturday 26/2/2005 i
format and reinstall windows xp home edition SP2. I updated microsoft by using windows update.

I tried to update again using windows update an error come up saying:
WE ARE SORRY

Windows Update has encountered an error and cannot display the requested page. You may find the following resources helpful in resolving the problem:
For self-help options:

Windows Update Response Center

Windows Update Troubleshooter

Windows Update Newsgroups
For assisted support options:

Microsoft Online Assisted Support (no-cost for Windows Update issues)

Read more about steps you can take to resolve this problem yourself.


the error number: 0(multiple sign)8024502D.

I have done everything microsoft told me to do from the web site example:


This is what i have done to solve the problem no avail. I do not know what is happening?
It stop working with both(express installation,and
customs installation).
This what i have done:

0x8024402C or 0x8024502d error codes
To resolve these errors, remove characters from the proxy exception list, and then clear the proxy cache. To do this, follow these steps: 1. Open Internet Explorer.
2. On the Tools menu, click Internet Options.
3. Click the Connections tab, click LAN Settings, and then click Advance.
4. Delete any entry in the Exceptions section.
5. Quit Internet Explorer.
6. Click Start, click Run, type cmd, and then click OK.
7. Type the following commands. Press ENTER after each command.• proxycfg -d
• net stop wuauserv
• net start wuauserv

I am so sorry for the big email but i have to explain
what i have done.

I hope to hear from you soon.

Thank you for your help in advance
habib

  groundhog 01:12 27 Feb 2005

1. Have you re-validated your windows if not then this can cause the problem

2. Have you turned on auto-update if this is off then you can't update anymore.

Best of luck

  bibo1465 01:20 27 Feb 2005

hi groundhog

Thank you for the quick reply i received from you.
Yes i validate the windows xp,and the windows update is already on including the microsoft (firewall and antivirus on as well).

I hope to hear from you soon
thank you again
bibo

  User-312386 01:23 27 Feb 2005

Turn off auto updates and go to click here

  Happy Soul 01:31 27 Feb 2005

This click here comes in handy too.

  groundhog 03:51 27 Feb 2005

if the above suggestions by madboy33©® & Happy Soul dont work then I have another suggestion.

After reading up on the net it appears that your error code 0x8024502d say that you are behind a proxy server (or a Firewall) I would suggest that you turn of al Firewalls and try again.

another tip i picked up was to use a ? in proxtcfg -? that gives you info on proxycfg then try the proxycfg -u use the -d then the -u.

  bibo1465 23:36 27 Feb 2005

hi there

I would like to thank all of you for the quick reply i received from you, you were so helpful.

I found out what is the problem. I was blocked by norton internet security. When i disable norton internet security it works well.

I enable NIS again it blocked me,then i disable NIS again to see what is happening, i was able to use windows update.

Please one more thing: how can i enable Norton internet security to use windows update without blocking it. I have Norton internet security 2002,and norton antivirus 2002.

problem solved.Thank you again from all my heart.
bibo

  hugh-265156 00:37 28 Feb 2005

i dont use norton sorry but click here may help you a wee bit maybe.

  hugh-265156 00:39 28 Feb 2005

sorry try this link click here=

  oldone 01:30 28 Feb 2005

Do you have Microsofts and Nortons firewalls on together? If so turn one off and see if it helps.

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