PLEASE HELP: Recovering data from external HDD

  smiiithy2009 11:23 22 Jul 2009

Hi all,

I was wondering if anybody could offer me some advice on recovering data from my external HDD.

It's a 3.5" LaCie Desktop Drive, 500GB, 7200RPM.

It began making a sound like a ping-pong ball being bounced on a hard surface and it stopped showing as a drive in My Computer. It is still showing the USB device but I assume this is the e-Sata - USB enclosure element.

I opened the enclosure and found that the HDD is a Seagate Barracuda 500GB. I tried attaching this to an alternate e-Sata - USB caddy without success.

Does anybody have any advice on recovering the data from the hard-drive? I'm operating on Windows 7.

If I can't do it at home does anybody know a good data-recovery specialist and typical charges for this kind of task?

Thanks in advance,


  ^wave^ 11:26 22 Jul 2009

doesnt sound good to me could have crashed

  Graphicool1 11:39 22 Jul 2009
  smiiithy2009 13:24 22 Jul 2009

I tried click here as recommended by Graphicool1 and they have referred me to click here. Will update upon progress.

Has anybody got any recommendations of things I could try myself before sending it away?



  Graphicool1 14:04 22 Jul 2009

Once you start hearing pinging or clicking sounds and your PC is nolonger recognising it. I think it is past help, for anything we could suggest.

I can tell you what they will do with the HDD, if they can't get it to work either. They'll strip it down and put the disk into another drive and run it from that.

I have an old HDD that the data can't be accessed from. As there is nothing on it of any use to me (I had back up's) I've been toying with the idea of trying to strip it down myself. As yet I haven't got round to it, but watch this space, as they say!

I look forward to hearing how you get on, good luck. ¦¬)

  T I M B O 14:07 22 Jul 2009

Can u tell me how you unplug the hard drive from your computer, do you use the safety removal tool or just yank out the usb cord ??

  smiiithy2009 14:57 22 Jul 2009

Thanks Graphicool1, hopefully they can do something. My only concern is the expense. The data contained included all of my photo's over the last 2 years which Id really like back but if it's going to cost too much I have the most important ones printed.

T I M B O:
The hard-drive was connected to my X-box 360 so was turned off using the hard-drive power button after shutting down the console.

  canarieslover 15:03 22 Jul 2009

Try putting the drive in the freezer for a couple of hours. Wrap it in tissue and then a plastic bag to stop any damp ingress and then see if you can get the data off while it is cold. I have used this method with some success even though I was a doubter when I first heard of it!!

  smiiithy2009 16:07 22 Jul 2009

Really? I've heard of putting batteries in the fridge for storage but not for Hard-Drives. Are you sure this is safe?


  T I M B O 16:08 22 Jul 2009

Yes it's very safe. And 99% sucess rate so far.

  canarieslover 16:17 22 Jul 2009

Last one I did it with was in my son's Creative Zen and that was only last week. I managed to get all his music off for him, about 15gb.

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