PLEASE HELP - laptop restore

  taldawn 15:48 10 Nov 2010

My partner has an Ergo Vista 621 laptop which is in major trouble. He had a lot of viruses so preformed a system restore to last known best configuration. However, now his laptop wont work. It will get as far as letting him log in and then he's confronted with a black screen - you can see the mouse but there's nothing to do with it. When he tries safe mode, again he can log in but then he gets the black screen (with safe mode written at the top).
He does not have a restore CD (believe this was lost in the move) and i don't want to try anything and completely ruin it.
I'm guessing restoring to factory settings is the best course of action but i need a step by step guide as i'd never fogive myself if i killed his laptop.
Thank you in advance.

  Fruit Bat /\0/\ 16:54 10 Nov 2010

Operating System? XP? Vista? Windows7?

You need to look at Windows Vista's Repair Your Computer options.

* Startup repair - This automatically fixes problems that are preventing Windows from starting
* System Restore - This will Restore Windows to an earlier point in time
* Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)
* Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
* Command Prompt - This opens a Command Window

With the Complete PC Restore Option you must have made a backup of your system, either on your hard drive or on a set of DVDs, in order to use this option. If you don't have a backup then don't use this option

How you access the repair options will depend upon whether you have a Windows Vista installation disk or whether your operating system came pre-installed by your PC manufacturer.

Pre-Installed Options

If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.

1/ Start your PC

2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

3/ If you have a dual boot system a Boot option menu will appear. Highlight the Vista operating system and Press the F8 key

4/ In both cases, if all has gone well, an Advanced options screen will now appear

5/ Highlight the repair Your Computer option and Press Enter

6/ Select a keyboard layout, and then Click the Next button

7/ Next select your user Name and Enter your Password, then Click OK

8/ The recovery options should now appear

Windows Installation Disk

1/ make sure your PC can boot directly from the Vista DVD. Obviously, most modern PCs can. With older machines you may need to check the PC's BIOS

2/ Start the PC

3/ Immediately insert the Windows Vista DVD into the DVD drive

4/ A Black screen will appear with the words 'Press any key to boot from CD or DVD'

5/ Press Any key to start the booting process

6/ A new screen will now appear with a progress bar. The legend say's 'Windows is loading files'

7/ After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

8/ You will next see a Blue curtained screen

9/ After a short while the Language option screen will appear

10/ Select your language and keyboard language and the Click the Next button

11/ At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

12/ The System recovery options will now search for your Windows Vista installation

13/ Once the Vista installation has been located, Highlight it and then Click the Next button

14/ You are now presented with the set of recovery options

15/ Click on the Option you require and follow the onscreen prompts

  taldawn 18:43 10 Nov 2010

It's Vista.
There are no discs what-so-ever so i can't follow the advice unfortunately. No start up disc, vista or anything.
Tried the F8 option you mentioned but could not see the repair Your Computer option.

  Fruit Bat /\0/\ 18:57 10 Nov 2010

Try F5

  T0SH 21:55 10 Nov 2010

Support site for your laptop is here

click here

there appears to be a link to a Forum that may help you out

Cheers HC

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