Please help! Dell C610 laptop wireless problem

  fransmith 16:36 05 Jun 2009
Locked

Hello, all.
I am so sorry I am new to computers and know next to nothing about them, until last year when my grandson gave me his old Dell C610 laptop.

It was running fine until one day when we had a power cut and the laptop went off. When I tried to switch it back on, the screen would go no further than the Windows XP logo and then end in a bluish screen with a message on it.

Anyway, I had it fixed by a young laddie who said that it needed the hard disk rebooting, whatever that meant, but it is fine now.

But it does not connect to the web like before. It used to connect fine on wireless but not now.

A friend suggested I needed an external wireless card but I seem t remember I didnt need one before. He also suggested I try going to Control panel, newtwork connections and clicking on wireless connection, but there is no wireless link there anyway.

I ahve also tried pressing fn and f2 as another friend said but still nothing.

Please can anyone help as I do not ahve any more money to ask a computer shop to fix as I am on a widow's pension only.
Thank you.
Fran Smith

  tullie 21:32 05 Jun 2009

Does it connect wired?Silly question i know,are you switching the wireless on?

  ambra4 01:51 06 Jun 2009

Go to the Dell web site and enter the “Service Tag No” which you will find underneath the unit

click here

This will bring up all the drivers used on the Latitude C610 laptop

Open the Network Section and download the driver for the

“Dell True Mobile 1150 Series Mini-PCI Card” which is the wireless card that is installed

on your laptop

Also the “Dell True Mobile 1150 Series Mini-PCI Card Utility File”

Install both files and see if the wireless card will now work


Most laptop these days with a build in wireless card and required you to switch on the

“Wireless Radio Antenna” first via a small slide switch on the laptop before the wireless card

is “Enable”

Or use the FN (Function) key plus the key with a small “Antenna Icon” to turn on the “Wireless

Radio Antenna” you have to hold down the FN key and press the “Antenna Icon” key

Once the “Wireless Radio Antenna” is turn on check that the wireless card is Enable from inside

the Network Connection Area

Start – Setting - Network Connection - Right click - Wireless Area Connection – “Enable”

If already “Enable” and still not connecting

Some time you have to Disable and Re- Enable the wireless card before the card will connect to

the router wireless system

Once you have connected to the router and have Internet access check the setting on the Wireless

Card and the Network Connection

Right click on Wireless Icon in the task bar Click Status – General - Properties

Click the Wireless Network Tab – In the “Preferred Network” display box highlight your
Network SSID name and click Properties

Check that the following is “Ticked”

“ Connect even if this network is not broadcasting”

Click Connection Tab – “ Connect when this network is in range”

Click OK - Click Advanced Button – Select “ Access Point (Infrastructure) Network Only

Close

At the top of display the type of Wireless Card will be displayed

Click Configure - Click - Advanced Tab

Check the following: -

‘Auto Connection Mode” is Enable

“Power Saving Mode” Set to Cam (Constantly Awake Mode)

Network Connection Setting

Click – Start – Setting - Network Connection - New Connection Wizard

Select – “Connect to the Internet” - Next

Select - “Set Up My Connection Manually” - Next

Select – “Connect using a broadband connection that is always on”

Next - Finish

If using Vista disable the IPv6 setting

Vista contains both the familiar IPv4 stack and the new IPv6 stack

IPv6 when it's rolled out across the Internet over the next few years, will bring an end to

the problem of running out of IP addresses and improve other aspects of TCP/IP

operation

However you do not need IPv6 at the present time disable IPv6 in Vista will help to improve

connection and quality

Download the pdf file will tell you how to disable IPv6 in Vista

click here

  fransmith 18:20 11 Jun 2009

Hello and thank you for the help so far!
We downloaded the drivers and utility from the dell website as you ahve recommended, and my grandson saved the drivers on to a cd for me.

But how do I load the downlaoded drivers onto my laptop, pls?

I tried it myself by switching the laptop on and putting the cd into the laptop cd reader, and the cd pplayer did start running, as I could see the little lamp coming on and off in the front and there was a noise of something running in the laptop, but it stayed like that for ages, so I switched it off as I thought it wasnt doing anything.

Needless to say, still no wireless connection! Can anyone offer any more advise to this pestering old lady please!

  kidsis 20:49 11 Jun 2009

after you had the laptop repaired, did anything work? in other words when you switched on the laptop did you get to the desktop where your program icons are. I'm just trying to establish if all your drivers other than the wireless have been downloaded. I have a Dell laptop - a different one to yours - and the drivers have to be downloaded in a certain way, with the notebook system software being first. As your cd drive doesn't seem to be working I wonder if the drivers for that were downloaded? Are you able to check Device Manager: click start button, right click my computer, click manage and choose Device Manager. Does anything have an exclamation mark or question mark against it.

  ambra4 06:06 15 Jun 2009

“My grandson saved the drivers on to a cd for me”

Download all the drivers listed on Dell Site to a folder on the laptop desktop name “Dell C610

Drivers” with sub folders listed as Audio Driver, Video Driver, and Wireless Card Driver, LAN

Card Driver, etc

Once you have download the driver to the desktop, just double click on the file and the driver

will be installed

You can install all the other drivers over the old driver without any problem

Once you have downloaded ALL the drivers and utility files than you can make a CD

And store in a safe place that you can find if required in the future

You should also make sure that the Lan card correction is set up and you can access the Internet


“How to set up the Lan Card”

Start – Setting - Control Panel - Select- Internet Options-Connection Tab

In the “Connection” screen, there are three selections:

“Never dial a connection”,

“Dial whenever a network connection is not present”

“Always dial my default connection”.

If you can make a selection, select “Never dial a connection”.

If you cannot make a selection, select “LAN Settings”

Un-Tick marks next to any of the displayed Options:

“Automatically detect settings”,

“Use automatic configuration script”

“Use a proxy server”.

Click “OK”.

Then click “OK” again in the “Internet Options” page.

  ambra4 06:07 15 Jun 2009

Network Adapter Set-up on all Computers

Also called a LAN card (Local Area Network) or NIC card (Network Interface Connection)

Click – Start – Settings - Network Connection

Double-click on the “Network Connection”

Right click on the “Local Area Connection” associated with your network adapter

Select “Properties” from the drop-down menu.

In the “Local Area Connection Properties” window all boxes should be ticked

At bottom of display tick the box “Show Icon in Notification Area When Connected

A display Icon will appear in the task bar when you have finish the set-up

Click-Internet Protocol (TCP/IP) Click the “Properties” button

Select “Obtain an IP address automatically

Select “Obtain DNS server address automatically”

Click- Advanced Button

Click-WINS Tab

Tick-Enable LMHOSTS Lookup if un-tick

Do Not Change Any Other Setting

Click “OK”.

Your computer network card is now configured for use with your Wireless Modem/Router

Other Lan Card Setting

Right click on Local Area Connection Display Icon on task bar

Click Status – General - Properties

At the top of display the type of Lan card will be displayed

Click Configure – Click Advanced Tab

Click Connection Type - Change to “Auto- Negotiation”

Click Flow Control - Change to “Hardware Default (Auto)”

Click Power Management Tab

Un-Tick if selected "Allow Computer to turn this device off to save power”

Network Connection Setting

Click Start - Setting-Network Connection - New Connection Wizard

Select - Connect to the Internet - Next

Select - Set Up My Connection Manually - Next

Select - Connect using a broadband connection that is always on

Next – Finish

You how have Internet access vie the Lan card port

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