Please Help!!!!

  [email protected]® 20:02 17 Aug 2004

All of a sudden my taskbar has disappeared and my computer has stopped working properly. Some of my programs won't work (including nero) so I can't backup in case something terminal has occured. Also my Symantec keeps saying something about instant messenger needs disabling but it is. Please help.

  stalion 20:04 17 Aug 2004

run a virus scan in safe mode click here

  Fruit Bat /\0/\ 20:06 17 Aug 2004

Can you get the Run box up?

If so type sfc /scannow

windows will scan and replace missing / corrupt files and probably cure your fault.

May require XP disc in drive

  [email protected]® 20:24 17 Aug 2004

Right I have tried Fruitbats suggestion and it has stopped halfway through. My antivirus has been disabled and I can't enable it, the warning keeps appearing saying Norton Antivirus was unable to start the Instant Messenger scanner. It will be unable to scan Instant Messenger downloads for infections. I have found my taskbar but it won't allow me to go to help and support to try system restore. What now?

  stalion 20:27 17 Aug 2004

can you get in to safe mode?

  [email protected]® 20:32 17 Aug 2004

No I can't but I am running the virus scan you suggested stallion and it has come up with 5 so far! Will this fix it?

  stalion 20:38 17 Aug 2004

I do not know if it will fix it totally but you need to start somewhere and if you have a virus that is causing problems it needs to go.Post back when you have scanned let us know your situation

  [email protected]® 21:01 17 Aug 2004

Thank you both touchwood it seems to ok. But why did it happen and how can I prevent it happening again? It is not as if I haven't anti-virus software or firewalls! By the way my screen was terrible after I rebooted and I couldn't change the resolution so I put my graphics card cd in and installed the drivers again and all okay.

  stalion 21:04 17 Aug 2004

good glad you are ok now.What protection programs have you got installed?

  [email protected]® 21:06 17 Aug 2004

Norton Systemworks and Zonealarm Firewall. (I am backing up at the moment)!!

  stalion 21:12 17 Aug 2004

you need spywareblaster,it prevents spyware from entering your system and ad-aware S E personal cleans up all sorts of nasties both free
click here
click here

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